Privacy Policy

Fortress Home Services LLC, doing business as Fortress Cooling and Heating ("Fortress," "we," "us," or "our"), operates fortresshvac.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Information you provide to us. When you request service, ask a question, or fill out a form on the Site, you may provide your name, email address, phone number, home address, and details about your heating and cooling equipment or service needs.

Information collected automatically. Like most websites, we collect basic usage data — such as pages visited, browser type, device type, and approximate location — through cookies and standard analytics tools. This data helps us understand how the Site is used and improve it.

Payment information. If you pay for services, payment card details are processed by our payment processor. We do not store full card numbers on our systems.

How we use your information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule, confirm, and perform heating and cooling services
• Send appointment confirmations, reminders, and service updates
• Send offers or news you have asked to receive (you can opt out anytime)
• Maintain records of the work we perform for you
• Improve the Site and our services
• Comply with legal and regulatory obligations

Text messaging (SMS)

If you provide your phone number and agree to receive text messages from us, we may send you messages such as appointment confirmations, scheduling updates, service reminders, and — only if you separately agree — occasional offers and company updates.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency varies. Message and data rates may apply.
• You can opt out at any time by replying STOP to any message from us. Reply HELP for help, or contact us at info@fortresshvac.com.

How we handle your information

We do not sell personal information. We use a small number of trusted service providers — such as scheduling, communications, website hosting, and payment processing platforms — that process information only as needed to support our services, and subcontractors in support services such as customer service. We may also disclose information when required by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Cookies and analytics

You can set your browser to refuse cookies, though some Site features may not work as intended. Analytics data is used in aggregate to understand Site usage.

Data retention and security

We keep personal information only as long as needed for the purposes described above, including maintaining service records and meeting legal requirements. We use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

• Email: use the unsubscribe link in any marketing email.
• Text messages: reply STOP to opt out at any time.
• Access or correction: contact us at info@fortresshvac.com to request a copy of, correct, or delete the personal information we hold about you.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.

Contact us

Fortress Home Services LLC (DBA Fortress Cooling and Heating)

3006 S. Priest Dr., Tempe, AZ 85282

Email: info@fortresshvac.com

Phone: 602-560-6240